Dear Guest,
We are delighted to welcome you to our chalet and hope that you will have a pleasant stay. Before you pre-check in, you must carefully read and agree to the guest agreement – terms and conditions.
Check In/Check Out
Check-in time is 16:00 or later, and check-out time is 10:00 or earlier. Late check-out will result in a fee of $50 per hour.
In order to deliver an exceptional experience to all guests, we require guests to adhere to a strict 10:00 check out time and 16:00 check in time (unless otherwise agreed to in writing). This allows the crews preparing the property for our next guest to have enough time to clean and showcase the property to the standard our guests expect.
Occupancy
Spahaus’ maximum occupancy is six guests. The names of all guests staying in the cottage must be provided at the time of booking. Unregistered guests are not permitted onto the property at any time during your stay, unless agreed to in writing in advance. If unregistered guests are present at the property during your stay, we reserve the right to cancel your booking without a refund and would require you to vacate the property and/or additional fees may be charged. Parents/chaperones are responsible for the conduct of their children/group members. Parties and events are not permitted.
Damages
Guests will be charged a minimum additional $1000 fee for damage to rooms, appliances, bedding, and any other in-room amenities as determined by management. Any items taken from the room, including, but not limited to, drinkware and serveware, bath amenities, and decorative items will be charged to the guest according to their current replacement retail value.
Smoking
In adherence to the Tobacco Control Act (2016), smoking is strictly prohibited at Spahaus. All guests are asked to smoke outside by the firepit only; away from all buildings and structures. If guests must smoke, guests are responsible for the safe handling of their smoking trash.
Any guests smoking inside any structure including in rooms and on balconies, will be subject to a smoking cleaning fee ($750).
Pets
We love pets but want to ensure this space is safe for those with allergies and that all furnishings remain in excellent condition for our guests. Pets are not permitted at Spahaus. Violation of the no-pet policy will incur a $750.00 fee. The exception is service animals with appropriate documentation. If you do plan to travel with a service animal or require other accessibility accommodations, you must inform us prior to booking so that we can ensure adequate cleaning time between guests.
Cleaning
The cottage will be cleaned before your arrival. There are no daily housekeeping services. Please leave the cottage in the same condition as it was upon your arrival. If excessive cleaning is required, an additional cleaning fee of $280 plus applicable taxes will be charged.
Housekeeping is provided upon extended stays beyond 10 days. This cleaning visit is included and mandatory.
Do not self-wash any bedding linens or bath towels. A replacement fee will be charged for all towels and bedding if they are washed by guests. Additional towels and linens can be available upon request or if there special service is needed, please contact us and we will make arrangements during your stay.
Liability
Guests acknowledge that the owners of Spahaus are not responsible or liable for any injury, illness, accident, death, or loss of personal belongings that occur while on the property. All guests are reminded to use caution and common sense during their enjoyment of the property and the lake, and to familiarize yourself with the location of fire extinguishers and exits upon arrival.
South of the property, there is a significant slope.
Noise & Disturbances
Spahaus quiet hours begin at 21:00-08:00. Loud noise, loud music, loud voices, horseplay, and loitering are not permitted and can result in immediate eviction with no refund. Noise levels should be at an acceptable level as judged by our neighbours and management. If management receives a noise complaint, we will only give one warning to quiet down. Receiving a second complaint will result in the guests being asked to leave the Spahaus and no refund will be given.
Security Surveillance
To help us monitor the property when it is not in use, there are security cameras upon the exterior. This exterior video footage is unmonitored and in no way infringes upon our guest’s expectations of privacy within the public areas of the property. Access is limited to only incidents or complaints.
Parking
There shall be no more than two vehicles to be parked on the property at any time. A vehicle electrical outlet is provided for charging your electric vehicle, available upon request.
Payment & Cancellation
A deposit of 50% is required to confirm your reservation. Full payment is required 14 days prior to your arrival date. If you cancel your reservation less than 14 days before your arrival date, your deposit will not be refunded.
By completing the pre-check from, you agree to abide by all of the above terms and conditions during your stay at our chalet.